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LAKE-COOK’S
F.A.Q.

This is my first time ordering from Lake-Cook.  How does it work?
Lake-Cook will fill your order. An invoice will accompany the books, and Lake-Cook requests you pay by check within 30 days of receiving your order.

Do I have to order electronically?
No! Simply use the website to create your order, print out your shopping cart, and call, fax or mail your order to Lake-Cook and it will be processed.

Do I need a purchase order number?
Lake-Cook does not require purchase orders.
However if your school will not pay for an order without one, then you must submit a purchase order at the time of ordering.

Can I pay by credit card?
Yes. Lake-Cook accepts Visa, MasterCard, and Discover.

How current are your prices?
Lake-Cook makes every effort to keep current with publisher price changes, however on occasion a price change will slip by.
Publisher cover prices are always subject to change.

What if a title I’m looking for is not listed?
Our website reflects our most frequently ordered titles.
Lake-Cook has access to any book in print.
Simply contact us and we will be happy to give you a price quote.

Why do you recommend using ISBN numbers?
ISBN numbers are title specific.
Be aware many titles could have multiple publishers and assorted authors, however each book has only one ISBN number.

Hamlet (Folgers Edition) ISBN # 9780743477123
Hamlet (Cambridge) ISBN # 9780521618748
Hamlet (Signet) ISBN # 9780451526922
   

How long does it take to receive my order?
In stock orders ship within 24 - 48 hours.
Special orders or semester orders allow extra processing time.

How much are shipping costs?
$10 shipping on all orders.

Will you ship the order to my home?
No! Lake-Cook ships only to schools.

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